Support Center

Windows Desktop

First time installation and sign-up for Windows desktop.

Mobile

First time installation and sign-up for Android and iOS.

New Project Guide

A guide for setting up new Projects.

Guide for Team Leaders

A guide for Team Leaders - Initial Set-Up Process and for approving team members.

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Find your way around

Creating and designing activities

Create, design and manage the attributes that you wish to be populated for your activities.

Team Leader Email Notification

Automatic emails generated by Team Leaders to notify users when various activity events occur.

Sign-Off Process

A description of the activity approval process.

Barcodes

Barcode usage scenarios and best practices.

Working Offline

Performing activities in poor/zero network conditions.

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Managing activities

Activity States

Understand the activity states from start to finish.

Scopes and Reports

Slice and dice your project data to deliver the information you need.

Filters

Narrow down what is displayed in your dashboards and reports.

Pivot Trees

Fundamental for navigation and reporting.

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Closing your project

Export To DAD

Export data and files to your DAD model.

Project Closeout

Extracting what you need before closing your project.

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Super Users

Attributes (Advanced)

Importing and exporting attributes to excel.

Export and Import Activity Type

Export Activity Type from one project and import activity type to new project.

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Troubleshooting

Forgot Your Password?

A simple procedure for resetting your password.

Enable Additional Logging

Enable additional logging to diagnose issues during application startup.

Set Custom Working Directory

Sometimes it might be useful to set a custom working directory for the application to use.

Application Startup

Diagnose and fix issues related to the application starting up and logging in correctly.